Since the introduction by the U.S. government of the Bioterrorism Act 2003 we are required to register with a U.S. Government agency (FDA) every parcel entering the USA. This registration takes up to 24 hours to achieve and also requires us to provide a contact telephone number for the destination, without which we cannot send the parcel.

 

We apologise for any inconvienence providing a telephone number may present, but it is entirely out of our control.

 

Unfortunately we need to make a charge of £15 per parcel up to 3.5kg packed weight, irrespective of value, to cover the cost of the administration charged to us.

In the event of an order cancellation we regret we are not able to refund this administration fee as it is paid in advance of the parcel leaving the smokehouse.

 

PLEASE NOTE We are not able to accept a specific date on which to deliver parcels in the USA, only a "delivery by date" since once the parcel is accepted by the carrier for delivery we have no reliable control of delivery time. We will of course do all we can to get your parcel delivered as near as possible to the date given.

 

 

 

 

 


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