ORDERING FOR CHRISTMAS NEW YEAR 2017

We aim to provide the very best service for you - so please help us by reading this

important information to avoid misunderstandings and disappointment

  

Hebridean Smokehouse sends orders to all UK addresses using Royal Mail- the most efficient, cost-effective,  reliable, universal service, delivery agent in the UK-  and we offer two services.

 

Royal Mail 1st Class - During the year this service, in over 90% of cases, will reach its destination next day but at Christmas that target is not always achieved.

At Christmas please allow up to four days for delivery and remember this is not the service to choose if you need your delivery on a specific date. Please help us to help you by keeping this in mind.

On the run up to Christmas - Royal Mail may deliver later in the day, even late afternoon.

 

 

Royal Mail Special Delivery - This is a next day delivery option. During the year this service in over 97% of cases will reach its destination next day. At Christmas Royal Mail Special Delivery may take 1 or 2 days. It is a prioritised service, and the Royal Mail are very good indeed at delivering within 24 hours, but sometimes it will be 48 hours.  At such busy times the Royal Mail may deliver later in the day, even late afternoon. This is the only service to use if your parcel must arrive on a specific day. 

SPECIAL DELIVERY ITEMS WILL NOT BE DELIVERED WITHOUT THE POSTIE OBTAINING A SIGNATURE

 

 

Christmas 2017

Deadlines to UK addresses

from Hebridean Smokehouse

 

 Deliveries to UK addresses using

Royal Mail 1st Class -

LAST SENDING - 10 am ON THE

MORNING OF MONDAY 18th DECEMBER

so  - orders must be with us by Sunday 17th at the very latest.

 


 

Deliveries to UK addresses using

Royal Mail Special Delivery

LAST SENDINGS - 10 am ON THE MORNING OF TUESDAY 19th DECEMBER

and

  10 am ON THE MORNING OF

WEDNESDAY 20th DECEMBER

orders must be with us by 8 am on Wednesday 20th at the very latest - for our final despatch 

(NB -next-day service throughout the year but at the peak of Christmas and New Year, this can be 1-2 days).


 


Sending Between

Christmas and New Year

 

Only UK destinations can be accepted for deliveries between Christmas and New Year.

 

We will be despatching in the window between Christmas and New Year only on one day

WEDNESDAY 27th December and only by Royal Mail Special Delivery.

Taking 1-2 days for delivery.

At such busy times the Royal Mail may deliver later in the day, even late afternoon.

DON'T FORGET - YOU WILL NEED TO SIGN FOR THE DELIVERY

 

If you do not choose and pay for Royal Mail Special Delivery - we will not despatch the order until January 3rd 2018.

(This is to avoid items spoiling if delivery fails to be completed during this short and busy delivery window - between Christmas and New Year).

 

 

 

 

 

Important Considerations


Who will be at home when the postie calls? - Unless you have a good sized, secure mailbox your package will need to be received by hand from the postie. Please be prepared to accept the parcel if you place an order - and remember at peak times like Christmas your order may arrive from one to four days after we post it and we cannot guarantee a date or time using Royal Mail 1st Class.

 

Safe place -It is often handy if you have a porch, garage, friendly neighbour or other place where your postie can safely leave your package, just in case you are out when a delivery is attempted. Please tell us when you order if you are happy for Royal Mail to do this - but remeber that the risk is yours.


If you are sending a gift let the recipient know
.  They need to arrange to accept the delivery. If the postie attempts a delivery and no-one answers -  a collection card will be left. The cards shows how it can be collected from the local Royal Mail sorting office. After a delivery attempt had been made and a card left, the Hebridean Smokehouse cannot accept further responsibility for the package. Safe place - As above - advise us if your recipient has a safe place for postie to leave the package - if appropriate.

 


Please be patient with deliveries - We do our very best to get your fish to you by, or on, the date requested. Royal Mail offers the most cost-effective, efficient and reliable service in the world. However, delivery times can vary, so if in doubt - allow an extra day or so - for your important delivery. Order early. Your package my be delivered with your regular mail or at another time of day.

 

On arrival please remove transit packaging - including any thermobag, and store your products in your refrigerator and use before the date indicated.


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