General Delivery Information

 

 Royal Mail are experiencing additional pressure on delivery times in some areas and orders may take slightly longer to arrive than expected. This is not a widespread problem but please be patient if your order does not arrive on the day expected.

 

Hebridean Smokehouse uses Royal Mail as the carrier of choice for deliveries to UK addresses. We also use other selected carriers where and when appropriate and these may sometime incur additional cost to the customer for the upgraded service. All of the prices on the website include postage and packing based on using Royal Mail 1st Class postage to UK addresses.

 

Overseas addresses are subject to additional charges which are levied at the checkout stage and are calculated on expected gross weight of the parcel.

 

Important Considerations


Who will be at home when the postie calls? - Unless you have a good sized, secure mailbox your parcel will need to be received by hand from the postie. Please be prepared to accept the parcel if you place an order and remember at peak times like Christmas your order may arrive from one to four days after we post it and we cannot guarantee a date or time using Royal Mail 1st Class.

 

Safe place -It is often handy if you have a porch, garage, friendly neighbour or other place where your postie can safely leave your package, just in case you are out when a delivery is attempted. Please tell us when you order if you are happy for Royal Mail to do this - but remember that the risk is yours.


If you are sending a gift let the recipient know
.  They need to arrange to accept the delivery. If the postie attempts a delivery and no-one answers -  a collection card will be left. The cards shows how it can be collected from the local Royal Mail sorting office. After a delivery attempt had been made and a card left, the Hebridean Smokehouse cannot accept further responsibility for the package. 

 

Safe place - As above - advise us of a safe place for postie to leave the package - if appropriate.

 


Please be patient with deliveries - We do our very best to get your fish to you by, or on, the date requested. Royal Mail offers is the most cost-effective, efficient and reliable service in the world. However, delivery times can vary, so if in doubt - allow an extra day or so - for your important delivery. Order early. Your package my be delivered with your regular mail or at another time of day.

 

On arrival please remove transit packaging - including any thermobag, and store your products in your refrigerator and use before the date indicated.

 

When do we send out orders?
Postcodes
Receiving your parcel
Asking for a "delivery by" date
Asking for a "delivery on" date
Posting overseas

 

 

When do we send out orders?

 

Unless otherwise instructed we post out orders on the next available posting opportunity. This means orders received on a Saturday are despatched on a Monday and orders received on a Monday go out on Tuesday etc. Generally we do not despatch on a Friday unless it is using Royal Mail Special Delivery (see below) and we do not post out on Saturdays as there is no delivery opportunity the following day.

 

 

 

 

Postcodes

 

In order for your parcel to reach you in good time it is very important that the destination address has a full and correct postcode. Parcels without this will certainly be delayed or even returned to us and in that event we are unable to make a compensatory claim for loss for the customer. Postcodes can be found via the Royal Mail website or by calling the postcode line on 0906 302 1222

 

 

Receiving your parcel

 

Unless you have chosen items that can go through a letterbox (these are indicated) you will need to receive your parcel from the postman. Apart from at Christmas, your parcel should come to you at the time of your regular delivery so if you do not think you will be able to accept your parcel please consider using a delivery address where the parcel can be accepted - perhaps a work address or a neighbour who is willing to take the delivery.

 

In the event of Royal Mail making a delivery attempt and failing they will leave you a card telling where you can collect it or arrange another delivery. We cannot accept responsibility for goods in these circumstances and can only emphasise the importance of being available to receive your order.

 

When placing an order to be sent to someone else please let them know so they can be prepared for the delivery.

 

 

Asking for a "delivery by" date

 

When you place your order you have the opportunity to make a "delivery by" date request. At most times of the year we give 2-3 days delivery time when posting although 80% of parcels actually arrive the next day - this variation simply depends on where you live as some areas are better than others.

 

For example if you ask for a delivery by a Thursday we will probably post Monday or Tuesday and there is always the chance it will arrive next day. With this in mind please take into account the possibility your parcel will arrive before the last date requested and you will need to be able to accept it from the postman.

 

 

Asking for a "delivery on" date

 

The only way to guarantee delivery on a particular date is for us to use Royal Mail Special Delivery. This service is available to UK addresses and incurs an additional fee in most cases. We are very happy to offer you this service but it should be noted that a signature is required upon delivery and the parcel may not come with your main mail delivery, although it usually does. Special Delivery terms with Royal Mail from our island guarantee delivery before 5.30pm next day. BE AWARE - CLOSE TO CHRISTMAS - SPECIAL DELIVERY CAN TAKE 1-3 DAYS so please allow for this. There is no Sunday delivery service.

 

 

Posting overseas

 

Sending parcels to EU countries

 

We are not now able to send parcels to addresses in the EU countries. This is due to the new administrative requirements agreed between the the UK government and the European Union for sending any foods from the UK.

We apologise for this new limit on our service, but the burden of needing additional Export Health Certificates and certification from a vetenarian for each and every parcel sent from the UK to the EU had made such activity impossible, for now.

 

Should the situation change we will reinstate our service to Europe.


Countries where we can send parcels to include:-

 

United States of America

Canada

South Africa

Hong Kong

Singapore

 

All of the above are serviced using DHL carriers and details of the costs can be seen when you have selected the appropriate country then add products to your basket.

 

 

 

 

 

 

 

 

 


Our Postie collects the mail

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